{"id":8076,"date":"2019-03-10T13:31:49","date_gmt":"2019-03-10T11:31:49","guid":{"rendered":"https:\/\/www.teeninduskool.ee\/?p=8076"},"modified":"2020-05-23T19:55:25","modified_gmt":"2020-05-23T16:55:25","slug":"hea-teenindaja","status":"publish","type":"post","link":"https:\/\/www.teeninduskool.ee\/?p=8076","title":{"rendered":"Hea teenindaja"},"content":{"rendered":"<p style=\"text-align: right;\"><span style=\"font-size: 10pt;\"><em><span style=\"font-weight: 400;\">Andreas Evert Kozlov, \u00abProfessional Server. Job Qualifications\u00bb kokkuv\u00f5te<\/span><\/em><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Teenindusmaailmas pole erialane haridus tegelikult nii oluline, kuid see aitab palju teenindaja t\u00f6\u00f6 t\u00f5hususele kaasa. Kooli l\u00f5petamine ei tee kellestki kohe kindlasti head teenindajat, aga see annab korraliku p\u00f5hja, millelt ennast edasi arendada perfektsuse poole. <\/span><span style=\"font-weight: 400;\">Hea teenindaja teab, mida ta m\u00fc\u00fcb, milline on klientuur ja mis hinnaga ta oma teenust m\u00fc\u00fca saab. Kliendid v\u00e4\u00e4rtustavad seda, kui teenindaja tunneb ka oma valdkonna pisidetaile. Need ongi tihtipeale just see faktor, millega teenitakse jootraha. Suurt rolli m\u00e4ngivad <\/span><span style=\"font-weight: 400;\">ka \u00fcldine suhtumine ja tugev n\u00e4rvikava. Kui teenindajad hakkaks nutma iga kord, kui nad peavad oma mugavustsoonist v\u00e4ljuma, siis meil ei oleks teenindajaid. Teenindus ongi oma mugavustsoonist v\u00e4ljumine kliendi mugavuse tagamiseks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hea teenindaja v\u00f5tab alati ohjad enda k\u00e4tte, kui ta n\u00e4eb, et meeskonnas on n\u00f5rgemad l\u00fclid. N\u00e4iteks, et kolleegil on parasjagu \u00fcks laud ja ta saab vaevu sellegagi hakkama, uksel ootab inimene ja sa n\u00e4ed, et kolleeg isegi ei vaata sinna poole. Siis l\u00e4hed v\u00f5tad selle kliendi vastu, mis sellest, et sul juba on kolm lauda. Klient peab saama teenidatud vaatamata tema vanusele, v\u00e4limusele v\u00f5i rassile. <\/span><span style=\"font-weight: 400;\">Raske on k\u00f5ige selle sees positiivseks j\u00e4\u00e4da, aga teenindaja taset n\u00e4itabki see, et ta suudab igas olukorras j\u00e4\u00e4da rahulikuks ning professionaalseks. Ka siis, kui klient on t\u00e4ielik barbar tuleb j\u00e4\u00e4da tema vastu viisakaks ning suhtelda konflikte v\u00e4ltivalt. Tihtipeale aitab selliste klientide vastu huumor, ent see peab olema \u00fclimalt peen ja l\u00e4bim\u00f5eldud, et ta mitte mingil juhul ei solvuks ega minema jalutaks. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Iga kliendiga on vaja suhelda erinevalt, hea teenindaja saab paari lausega aru, kellega on tegemist ja kuidas kliendilt v\u00f5imalikult hea tellimus saada. \u00d6eldakse, et inimene \u00f5pib kogu elu ja k\u00f5ige parema t\u00f5estuse saab m\u00f5te just teenindaja t\u00f6\u00f6s. Iga klient on v\u00f5imalus ennast arendada ja midagi uut \u00f5ppida, lisaboonusena ka v\u00f5imalus ennast tundma \u00f5ppida. K\u00f5ige selle juures peab teenindaja j\u00e4\u00e4ma ausaks ning j\u00e4tma endast ja ettev\u00f5ttest hea mulje.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Andreas Evert Kozlov, \u00abProfessional Server. Job Qualifications\u00bb kokkuv\u00f5te Teenindusmaailmas pole erialane haridus tegelikult nii oluline, kuid see aitab palju teenindaja t\u00f6\u00f6 t\u00f5hususele kaasa. Kooli l\u00f5petamine ei tee kellestki kohe kindlasti head teenindajat, aga see&#46;&#46;&#46;<\/p>\n","protected":false},"author":4,"featured_media":8077,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[466],"tags":[321,60],"class_list":["post-8076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erialad","tag-321","tag-toitlustusteenindaja"],"_links":{"self":[{"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/posts\/8076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8076"}],"version-history":[{"count":2,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/posts\/8076\/revisions"}],"predecessor-version":[{"id":11542,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/posts\/8076\/revisions\/11542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=\/wp\/v2\/media\/8077"}],"wp:attachment":[{"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teeninduskool.ee\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}